Privacy Policy

Frame Health

Last updated: 14 October 2026

At Frame Health, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and manage information when you visit our website, subscribe to our communications or engage with our health and wellness coaching services.

Frame Health operates from Victoria, Australia, and provides services to clients in Australia and Canada.

1. Information We Collect

Depending on how you interact with Frame Health, we may collect:

  • Contact information: Your name, email address, telephone number and other information you voluntarily provide.

  • Health and wellness information: Information relevant to your coaching program, which may include health history, nutrition, lifestyle habits, exercise, symptoms, medications and laboratory results.

  • Booking and transaction information: Appointment details, services purchased and payment-related records.

  • Website usage information: Information about how visitors interact with our website, such as pages viewed, traffic sources, device information and website interactions.

  • Email subscription information: Information provided when you subscribe to our newsletter or request educational resources.

We aim to collect only information reasonably necessary for the services we provide.

2. How We Use Your Information

We collect and use personal information to:

  • Respond to enquiries and communicate with prospective clients.

  • Schedule and deliver health, nutrition and wellness coaching services.

  • Develop and manage personalised coaching programs.

  • Process bookings and payments.

  • Deliver newsletters and educational resources when you have subscribed.

  • Understand website performance and improve our content and services.

  • Meet applicable legal, regulatory and recordkeeping obligations.

Where required, we obtain consent before collecting sensitive health information or using personal information for marketing.

3. Health Information and Confidentiality

Health information is sensitive and requires particular care.

Information shared during consultations or through client intake forms is used to support the delivery of your requested services.

We take reasonable steps to protect this information from unauthorised access, misuse, disclosure or loss.

We do not use clients' confidential health information for advertising or marketing profiling.

4. Third-Party Service Providers

Frame Health uses third-party technology platforms to operate its website and business. These include:

  • Squarespace: Website hosting and management.

  • Dubsado: Client communication, scheduling and business administration.

  • Flodesk: Email subscriptions and communications.

  • Google Analytics: Website traffic and engagement measurement.

  • LinkedIn Insight Tag: Website analytics associated with LinkedIn marketing.

Payment processors and other providers may also be used where necessary to deliver our services.

These providers may process information on our behalf, subject to their respective terms and privacy practices.

Some providers may process or store information outside Australia or Canada. [Confirm the relevant overseas recipient countries and add them here before publication.]

5. Cookies and Website Analytics

Our website may use cookies and similar technologies to support website functionality, measure visitor activity and understand the effectiveness of our communications.

We use Google Analytics to understand website traffic and engagement. We also use a LinkedIn tracking integration.

Where required, visitors are given choices about non-essential cookies and tracking technologies.

You can manage your cookie preferences through the controls provided on our website and, where available, through your browser settings.

6. Email Communications

When you subscribe to Frame Health communications, we may send educational content, business updates and information about our services.

You may unsubscribe from marketing emails at any time using the unsubscribe link provided in our communications.

Unsubscribing from marketing does not prevent us from sending necessary communications about services you have requested.

7. Storage, Security and Retention

We take reasonable steps to protect the personal information we hold, including using appropriate administrative and technical safeguards.

Personal information is retained only as long as necessary for the purposes for which it was collected, subject to applicable legal and professional recordkeeping requirements.

When information is no longer required, we take reasonable steps to securely delete or de-identify it, where appropriate.

8. Accessing and Correcting Your Information

You may contact Frame Health to request access to personal information we hold about you, request corrections, or raise concerns about how your information is handled.

Requests will be considered and responded to in accordance with applicable privacy laws.

9. Privacy Concerns and Complaints

If you have a question or concern about our privacy practices, please contact us using the details below.

We will review your concern and respond in accordance with applicable requirements. Where a complaint remains unresolved, you may have the right to contact the relevant privacy regulator.

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our services, technologies or legal obligations.

The latest version will be available on our website.

11. Contact Us

Frame Health

Victoria, Australia

Website: https://www.framehealthbyliv.com

Email: alivia@framehealth.ca